5. A copy of your invoice
6. If you still have the packaging, the name and address the invoice says the package shipped from, AND, the city and state showing on the actual postmark on the package.
7. A Photo of inside of the case
8. A Photo of the loop on the outside of the case
9. Please open the battery compartment. You should see 2 stickers on the edge of the door. One for the battery polarity and one that say**ose with a QR symbol. Can you please send me a clear photo of these labels. I must be able to see the details.
10. You can pull off the ear phone pads. If you find a serial number under either of those pads, please send me a clear photo of it.
11. A photo of the front of the warranty card where it has the space for the serial number.
QC®25
2. A clear, legible photo of the serial number label on the product box. I need this photo to be very clear as I need to see small details.
3. Photos of the serial numbers that appear on the front of the warranty card as well as the inside of the ear cup (under the ear cushion). If you cannot get legible photos, please include these serial numbers in your email.
4. A photo of the inside of the carrying case with the headphones removed. (There should be an image that shows the way the headphones fold up to fit in the case.)
QC®20, QC®20i
1. Photos of all six sides of the product box.
2. Photos of the serial numbers that appear on the product box and the warranty card. If you cannot get legible photos, please include these serial numbers in your email.
3. Photo of the folded owners’ manual.
4. Close up photo of the port in the earbud (remove the silicone tip).
5. Close up photo of the side of the earbud where the Bose logo appears.
QC®15, QC®3
1. A photo of the end of the box where the serial number sticker is, clearly showing the 17-digit serial number sticker and if the number is not legible in the photo, please also send the serial number. We will also need to be able to see the entire end panel where the sticker appears.
2. Photos of the serial numbers that appear on the front of the warranty card as well as the inside of the ear cup (under the ear cushion). If you cannot get legible photos, please include these serial numbers in your email.
3. Photos of all 6 sides of the product box.
4. Clear photos of the inside of the headband where there is information molded into the headband about patents and the company address. These must be legible.
I. For ALL products please complete the following, then proceed to section II.
Product Serial Number: _____________________
Please Check One:
Web Purchase: ___ Store Purchase: ___ Private Sale: ___
If you purchased from an online marketplace such as eBay, Amazon, DHgate, Aliexpress, etc.:
Marketplace site name or URL: _________________________________
Seller user name:_____________________________
Item number:_________________________________
If you purchased the product in person at a store, name and address of store:____________________________
If you have an invoice or receipt for the purchase, please include a copy.
II. Please click on your product below to view the other information that we require for us to respond to your inquiry. Please enclose this information in your reply (in .JPG/.JPEG format if possible).
Hello,
I believe you have genuine product as the serial number is valid and I do not see any of the tell signs for counterfeit. To be sure, could you please send me two more photos.
1. A close up of the side of ear bud with Bose logo on it. I need this to be taken as straight on as possible.
2. A close up of the inside of the part of the ear bud that goes into the ear (with the silicone tip removed).
Kind regards,
Lonnie Curran
Bose Corporate Legal
目前根据序列号和已经发过去的图片判断为是真品,不过我有两张照片发的不对要我重新发一下
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