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Chat Transcript
01:33:28 PM [Devona S.] Hello, thank you for contacting Timberland. My name is Devona S. How may I assist you today?
01:34:23 PM [Jianqiu] ok,thanks. i don't know why i couldn't place my order
01:34:57 PM [Jianqiu] with" WE ARE UNABLE TO PROCESS YOUR PAYMENT INFORMATION. PLEASE CORRECT THE INFORMATION AND TRY AGAIN."
01:36:22 PM [Devona S.] If you are using a international card you will have to make sure that the billing address matches the card
01:36:54 PM [Jianqiu] yeah, i have many purchase , it's ok
01:39:19 PM [Devona S.] Well our security system is very strict. You may have to get it canceled and try redoing the order. When you place the order you will have to call in after to verify your informtaion iver ther phone 1.888.802.9947
01:42:16 PM [Jianqiu] only this way can solve the problem
01:42:23 PM [Jianqiu] ?
01:43:25 PM [Devona S.] Yes if its not processing correct you have to call and get all information verified
01:44:32 PM [Jianqiu] ok ,thank u
01:44:50 PM [Devona S.] You are welcome. Is there anything else I can help you with today?
01:45:03 PM [Jianqiu] no ,thanks
01:45:07 PM [Jianqiu] 88
