我在网站上问询了一下,他们回信了。供参考
Thank you for your inquiry.
Please accept our apology for the inconvenience caused to you.
It seems your order was not completed.
If your order is not completed, the cancellation will requested to Alipay automatically on the next day at 1 AM due to order failure.
Please check your refund status 2~3days later from the purchase date.
If you don't get a refund after that, please let our Customer Service Center know.
Thank you.
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