Dear Zhang,
Thank you for your email received 24 May 2015.
So that we can look in to this for you, please reply with a screen shot of the transaction page on your UnionPay account.
Please accept my apologies for any inconvenience and disappointment this may have caused.
Should there be anything else you wish to discuss, please do not hesitate to contact me by replying to this email address.
Kind regards,
Lauren
Topshop Customer Car
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